FAQs

Frequently Asked Questions

Do you offer cash on delivery?

Yes. We deliver all over Pakistan with cash on delivery. You can also pay by bank transfer, EasyPaisa or JazzCash: just WhatsApp us on 0316-2270488.

Can I check my shoes before I pay?

Yes. Open your parcel and check your shoes in front of the rider before you pay.

How much is delivery and how long does it take?

Delivery is free on orders of Rs 3,500 and above. Orders under Rs 3,500 have a Rs 200 delivery charge. Orders placed before 6 pm (Pakistan time) are shipped the next working day, and delivery takes 3 to 5 working days. During sales and busy seasons it can take a little longer. There are no deliveries on Sundays or public holidays.

How do I track my order?

Once your order ships, you will receive a message with your tracking details. You can also use our order tracking page.

What if the size doesn't fit?

We offer a free 1-time size replacement. WhatsApp us on 0316-2270488 with your order number and we will arrange it.

What is your return policy?

Unworn products can be returned within 15 days of delivery. Please send the item back by a trackable courier. Refunds are processed within 7 working days after we receive the item, by bank transfer, EasyPaisa or JazzCash. Delivery charges are non-refundable. See our full returns & exchange policy.

What sizes do you have?

Most styles come in sizes 36 to 41, and selected styles in 35 and 42. Each product page shows the size with the foot length in inches (for example, 36 = 8.60 inches, 38 = 9.15 inches, 41 = 9.80 inches), so you can measure your foot and choose the right size.

What price range are your shoes?

Most of our women's shoes are between Rs 1,800 and Rs 3,500. Check our shoes under Rs 2,500 and sale collections for the best prices.

Do you have bundle discounts?

Yes. Buy 2 pairs and save 10%, buy 3 and save 15%, buy 4 or more and save 20%.

How do I place an order?

Choose your shoes on sawa.pk, select your size, tap Add to cart or Buy now, and check out as a guest or with your account. You will receive an order confirmation, and our team may call or message you to verify your address.